Frequently Asked Questions
Everything you need to know about your Bilmuri gear
When will my order ship?
Standard orders typically process within 3-5 business days. Pre-order items will have specific shipping timelines noted on their respective product pages.
Do you offer international shipping?
Yes, we ship Bilmuri merchandise worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I wash my Bilmuri apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold, inside out, with like colors. Tumble dry on low or hang dry for best results.
What is your return policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please note that limited edition drop items may be final sale.
Can I change or cancel my order after it's placed?
Once an order is in the processing stage, we cannot guarantee changes. Please contact our support team immediately if you need to update your shipping address.
How do I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to monitor the delivery progress.